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Customer Service

Shipping & Delivery

All orders placed before 11 am CET, Monday to Friday, will be shipped the same day. Orders placed after 11 am on Friday will be shipped on Monday.
In case of statutory holidays, your order will be processed as soon as possible afterwards.

All parcels will be shipped by GLS. You will receive a tracking code, so you'll be able to trace your parcel.

Parcels destined for The Netherlands usually arrive the day after they leave the warehouse. For Germany and France, this usually takes 1-2 days. For Spain, shipping usually takes 3-4 days.

Shipping costs are being calculated automatically upon placing an order. We try to keep them as low as possible, by partially covering them ourselves.

Privacy & Security

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Returns & Replacements

To return an item, you should inform us about the return by sending an e-mail to [email protected] within 14 days of receiving your order.
The delivery date provided by the transporter is the date of receipt.
Clearly state: 

- your order number
- name, address and phone number
- which item(s) you'd like to return
- why you would like to return the item(s)

After that, you have 14 days to send back the goods in question. 
If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange. 
After reception of the return, the goods will be checked and the amount will be refunded within 14 days if the return was made correctly.

To be eligible for a return, your item must be bought from the webshop www.trixie-baby.com, be unused and in the same condition that you received it. It must also be in the original packaging, with labels and product cards attached.
 
Gift cards are exempt from being returned.

Return address:
Mellis BVBA
Neerhonderd 44 Unit 18
9230 Wetteren
Belgium

The costs and risks for the return are for the buyer. It is up to the buyer to decide how to send back the parcel.


Should you wish to have a product in another size or collection, you can simply place a new order.      

 

Ordering

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Payment, Pricing & Promotions

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Viewing Orders

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.

Updating Account Information

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.