Where is my shopping cart?
Your cart is at the top right of the website. If you click on the shopping bag symbol, your cart will pop up and you can choose to continue shopping or head to the check-out.
Can I make changes to my cart along the way?
Changing the items in your shopping cart is perfectly possible. You can remove an item by clicking on the cross that appears next to the product in your cart. If you want to adapt the quantity, you can use the arrows next to the quantity of the product in the shopping cart.
Has my order been processed and received?
When you order a product at our website, you will always receive confirmation by e-mail, informing you about the total amount of your order and all other payment information. If you do not receive an e-mail, please contact us at firstname.lastname@example.org.
How long will it take for my order to be sent?
All orders placed before 12PM on a working day will be processed and shipped the same day. All orders received after 12PM will be processed the next working day.
Are the products always available?
If an item is not in stock, you will see an 'out of stock' mention on the product page. Ordering the item will not be possible.
Can I cancel my order?
You can cancel your order by sending an e-mail to email@example.com. If your order has already been prepared for dispatch or is on its way to you, it is no longer possible to cancel the order.
How soon will my order be delivered?
We do our utmost to process your order as soon as possible. Once the parcel leaves our warehouse, it may take up to 4 working days.
Can I order items from outside of Europe?
We currently only ship within the EU.
Are all prices VAT included?
All prices are listed with VAT included. However, additional transport fees may apply.