frequently asked questions

360 drinking cups

Can I put the 360° cup in the dishwasher?

Yes, Trixie 360° cups are dishwasher safe on the top rack. For a thorough clean, disassemble the cup fully (separate the silicone rim from the lid and unscrew the handles if your model has them) before placing in the dishwasher. This ensures all parts are properly cleaned and prevents any moisture from being trapped inside. The silicone parts are also steriliser-safe.

From what age can my baby use a 360° cup?

A 360° cup is ideal from around 6 months, once your baby sits more steadily and has developed a stronger grip. At this stage they have the coordination to press their lips to the rim and control the flow. It's a natural next step after a first sippy cup, and great preparation before moving on to a straw cup around 9 months. Every baby develops at their own pace, so use these as friendly guideposts, not strict rules.

Is a 360° drinking cup good for oral development and speech?

Yes, when used correctly, a 360° cup supports natural oral motor development. Because your baby drinks from the rim rather than a hard spout, they practise sealing their lips, controlling liquid flow, and strengthening the muscles used in eating and early speech. The key is to encourage your baby to tilt the cup gently and sip (rather than tilting their head back) so their tongue works in its natural position.

Is the Trixie 360° cup leak-proof and spill-proof?

The 360° cup's silicone rim seals automatically when your child is not drinking, making it highly spill-resistant at home and on the go. For travel, choose a model with a protective cap to keep the silicone rim clean in your bag. As with any cup, always make sure the lid is fully closed and correctly aligned before packing — and that it isn't overfilled. Even with the best design, gravity sometimes wins with an adventurous toddler!

backpack regular

Are Trixie backpacks waterproof?

Trixie backpacks are water-repellent — which means they'll handle a rainy school run or an accidental puddle splash without a worry. The water-repellent coating keeps the contents dry during everyday use. They're not fully waterproof for submersion, but the acrylic coating does a brilliant job of shielding your child's belongings from the kind of weather a typical school day throws at them. Keep in mind that frequent washing can gradually reduce this coating over time, so spot cleaning is always the gentler option.

Can I match my child's Trixie backpack with other products?

Absolutely — and that's half the fun! Every Trixie animal friend appears across the full product range, so your little one can build their very own matching set. Pick a favourite animal friend and complete the look with a matching pencil case, lunch box, and water bottle featuring the same playful design. Whether they're devoted to Mrs. Elephant, Mr. Lion, or one of our newer animal friends, the whole collection travels together — from daycare all the way through to primary school.

How do I clean a Trixie backpack?

Durable products only stay durable when they're cared for properly — and that's something we feel strongly about! For everyday stains, we recommend removing spots with a damp cloth. If a deeper clean is needed, wash at 30°, avoid tumble drying as it affects the recycled materials, and never use bleach, as it can leave white marks on the organic cotton. Avoid dry cleaning too, as it can cause shrinkage. The gentler you are with the backpack, the longer it'll last — and the more adventures it can go on.

bottle caps & replacement parts

Are Trixie bottle caps interchangeable between stainless steel and Tritan bottles?

No, Trixie stainless steel bottle caps and Tritan™ bottle caps are not interchangeable. Each bottle type has its own dedicated cap designed to fit securely and prevent leaks. When ordering a replacement cap, make sure you select the correct one for your bottle type — stainless steel or Tritan™. Not sure which bottle you have? The material is indicated on the product page of your original bottle.

Can I order just a replacement cap without buying a new bottle?

Yes — that's exactly what this category is for. If your child has lost their cap or it's worn out, you can order a replacement cap separately. There's no need to buy a whole new bottle, which saves money and reduces waste.

Does the replacement cap come with a carry strap?

Yes, every Trixie replacement cap includes a polyester carry strap. Your child can use it to carry the bottle by hand or clip it onto a backpack, so the bottle is always within reach during school or outings.

My child's bottle cap is leaking, do I need a new one?

If your Trixie bottle cap is leaking, first check that the silicone seals and valve are properly seated and undamaged. Over time, seals can wear or shift. If cleaning and repositioning doesn't fix the leak, a new replacement cap or valve with fresh seals will solve the problem.
More info

bottle holders

How can my child carry the bottle holder?

Each bottle holder comes with an adjustable strap that can be worn across the body, over the shoulder, or attached to a backpack. The strap length is easy to adjust, so it grows with your child and adapts to different carrying situations.

How do I clean the Trixie bottle holder?

Wipe the inside and outside with a damp cloth and mild soap. The water repellent coating makes surface cleaning straightforward. Avoid machine washing, as this may damage the thermal lining and water repellent finish over time.

bottles

Are Trixie bottles leakproof?

Yes, and we know how much that matters when it's tucked into the school bag, right next to the snack! The stainless steel water bottles are 100% leak-proof, with a clever cap made for the littlest ones: easy to open and close thanks to the handle on top. The Tritan water bottle is just as leak-proof, with a spout for easy sipping and a cap that opens and closes in the blink of an eye for the little ones.

The bottle stays nicely leak-proof as long as the cap is screwed on properly and the spout is closed. Just make sure the valve always stays in place: without it, the bottle won't be leak-proof anymore.

Each water bottle also comes with a carry strap, so you can take it everywhere without a worry.

Can I match my child's Trixie bottle with other products in the range?

That's one of the most magical things about Trixie! Every animal friend — from Mr. Fox and Mrs. Elephant to Mr. Lion and Mrs. Cat — appears across the product collection. So your little one can pick their favourite character and complete the look with a matching backpack featuring the same playful design. Whether you're building a full school set or looking for the perfect gift, a matching Trixie bottle makes every sip feel like part of a bigger adventure.

From what age are the Trixie bottles suitable?

Both the stainless steel an Tritan bottles are recommended from age 3, making them ideal companions from the first day at nursery or preschool all the way through primary school. The 350ml size is perfect for smaller hands and shorter school days, while the 500ml is well-suited to older children with bigger hydration needs. The slim design fits well in children's hands and can easily be stored away in a backpack or satchel a detail that makes a real difference when independence starts to matter.

How do I clean a Trixie stainless steel or Tritan bottle?

Keeping these bottles clean is wonderfully simple. For the stainless steel bottle, hand wash with soapy water to maximise the lifespan of the bottle — the sleek design makes cleaning easy. Avoid the dishwasher for the stainless steel bottle, and never put it in the microwave or fill it with hot drinks. The Tritan bottle is the more convenient option for busy parents: it is dishwasher safe, with a PP cap and Tritan bottle and spout that won't absorb scents and flavours even after repeated washes. A quick rinse after every use keeps both bottles fresh and ready for the next big day out.

drinking cups

Are Trixie drinking cups dishwasher-safe?

In most cases, yes. Trixie cups and bottles can be placed in the dishwasher on the top rack. Always disassemble the cup first — remove the lid, straw or valve, and any silicone pieces. Pop smaller parts into a cutlery basket so they don't get lost. When in doubt, check the care label on your specific product.

What age can a baby start using a drinking cup?

Many babies can begin practising from around 4–6 months, often alongside the introduction of solid foods. Start with small sips of water using a silicone sippy cup with easy-grip handles. There's no need to rush, keep it playful and follow your baby's lead.

What drinking cups does Trixie offer, and how are they different?

Trixie's drinking cup range is designed to grow alongside your child, one stage at a time. From around 4–6 months, babies can start with a sippy cup alongside solids. From 6 months, a 360° cup is a brilliant fit. From 9 months, a straw cup supports oral control and is great for on-the-go independence. In practice, that means four cups: the silicone sippy cup for the very first sips at the table; the Tritan sippy cup with handles for slightly older babies ready for something more robust; the 360° cup with handles for learning to drink from any point on the rim; and the straw cup for independent sipping on the go. Each one is dressed in a favourite Trixie animal friend — because the right cup is so much better when it comes with good company.

drinkware

Can I match my child's Trixie bottle or cup with other products in the range?

Absolutely — and building a matching set is one of the loveliest parts of the Trixie experience! Every animal friend appears across the full drinkware range and beyond. Water breaks are simply more fun when an animal friend joins in and that same friend can be waiting on the breakfast table in a matching silicone bowl, packed into a matching backpack, and tucked into a matching lunchbox. Whether your little one has claimed Mrs. Cat, Mr. Lion, or one of the newest additions to the animal family, there's a complete drinkware journey waiting for them, from first sips all the way to school days.

How do I clean Trixie drinking cups and bottles?

Keeping drinkware clean is as important as choosing the right one — and Trixie makes it as straightforward as possible. The silicone sippy cup is dishwasher, microwave, freezer, and oven safe. Before first use and after each use, wash in warm soapy water or pop it in the dishwasher. For the stainless steel bottles, hand washing with soapy water is recommended to maximise the lifespan of the bottle and preserve the finish. The Tritan™ bottle is the most convenient for busy families — it is fully dishwasher safe, and its smooth design won't absorb scents or flavours over time. Never microwave the stainless steel or Tritan bottles, and avoid filling them with hot drinks.

What drinkware does Trixie offer, and which products are included in this category?

The Trixie drinkware range covers every sip from the very first taste of water to a full school day of staying hydrated. The collection spans a silicone sippy cup for babies from around 4–6 months, a 360° cup from 6 months, a straw cup from 9 months, a stainless steel 350ml bottle from age 2, and a 500ml stainless steel bottle from age 3. Alongside these, Trixie offers Tritan™ bottles for a lightweight, see-through option, and insulated bottles to keep drinks at the right temperature for longer. Every product in the range features Trixie's signature cheerful animal friends because staying hydrated is simply more fun when a favourite companion joins in.

first year

Are Trixie's first year products made from safe materials?

Yes, always. All Trixie products are made from organic cotton and natural, baby-safe materials, free from harmful substances and fully compliant with strict European safety standards. Whether your baby is chewing on a teether, snuggling a comforter or splashing in the bath, every product is designed to be completely safe for little ones to explore.

What does the First Year category include?

The First Year category brings together all of Trixie's essentials for babies from birth to 12 months. This includes soft newborn toys like rattles, teethers and comforters, activity playmats and spirals for developing babies, and a cosy bath & bedtime range featuring hooded towels, sleepsacks and soft bedding, everything you need to support and celebrate your baby's first twelve months.

insulated bottles

How do I clean the Trixie insulated bottle?

Keeping it clean keeps the adventures going and it's simpler than you might think. Hand washing with warm soapy water is the best way to care for the insulated bottle and protect the double-wall insulation over time. A bottle brush is helpful for reaching inside, and a small spout brush is ideal for keeping the drinking spout fresh and mould-free. Avoid the dishwasher, microwave, and freezer and never fill it with hot drinks or carbonated beverages, as these can affect both the bottle and the insulation. Storing the bottle without the lid on between uses also helps keep it fresh and ready for the next big day out.

How long does the Trixie insulated bottle keep drinks cold?

All day long and that's exactly the point. The double-walled stainless steel construction keeps drinks cold for up to 24 hours so whether your child is heading to school, sports practice, or a full day out exploring, their water stays refreshingly cool from first sip to last. It's the kind of detail that makes a real difference on a warm afternoon at the playground when your little adventurer comes running back thirsty after a big imagination workout.

Is the Trixie insulated bottle leakproof?

Yes — 100%. We know that a leaky bottle in a school bag is every parent's worst nightmare (wet books, soggy sandwiches, a very unhappy Monday morning). The Trixie insulated bottle is durable and leakproof by design, combining a secure drinking spout with a stainless steel body built to withstand everyday adventures. Just make sure the spout is firmly closed before it goes into the bag, and your little one's backpack stays perfectly dry — whatever the day throws at it.

What are the Trixie insulated bottles made from and are they safe?

The insulated bottles are crafted from double-walled stainless steel, completely food-safe on the interior, and a durable, eco-friendly alternative to plastic. They are made from high-quality BPA-free stainless steel that doesn't release any harmful substances into your child's drink. The cap is made from PP (polypropylene), a food-safe, sturdy plastic chosen specifically for its durability and child-friendly ease of use. Everything about this bottle has been designed with your child in mind.

large backpacks

How do I clean the Trixie backpack large?

For everyday cleaning, wipe the outside with a damp cloth, the water-repellent acrylic coating makes light dirt and spills easy to remove. For a more thorough clean, hand wash gently with mild soap and lukewarm water.

Machine washing is not recommended, as it can degrade the water-repellent coating over time and affect the shape of the bag. Always air-dry flat or hanging, away from direct heat or strong sunlight to preserve the fabric and print.

What features does the Trixie large backpack have?

The Trixie large backpack is packed with child-friendly, school-ready features:

• Spacious main compartment that fits A4 books and files
• Zipped front pocket with a reflective strap for visibility in low light
• Side bottle pocket for easy, independently accessible hydration
• Internal zipped mesh pocket for smaller essentials
• Padded ergonomic back panel for comfort and healthy posture
• Adjustable padded shoulder straps and a chest strap to keep the bag securely in place
• Double top handle for hanging or quick hand-carry
• Name tag inside so lost bags can find their way home
• Large zipper pendant for easy opening and closing by small hands

lunch bag

Can I mix and match the Trixie lunch bag with other Trixie products?

Yes — this is one of the most loved things about Trixie's school range. The lunch bag, lunchbox, water bottle and backpack are all available in the same animal character designs(Mr. Lion, Mrs. Elephant, Mr. Fox, Mrs. Cat and more), so you can build a fully coordinated set around your child's favourite. The lunch bag is specifically sized to fit a Trixie water bottle and lunchbox together in the main compartment.

Can young children open and close the Trixie lunch bag themselves

Yes, and it was designed with that in mind. The bag features alarge zipper with an easy-grip pullthat small hands can manage independently. The single carry handle is compact and lightweight, making it comfortable for toddlers and young children to carry on their own. This supports the independence children develop at nursery and primary school age.

Does the Trixie lunch bag keep food cold and warm?

Yes. Trixie lunch bags arefully thermal, meaning the insulated lining keeps food both hot and cold — not just one or the other. Whether you're packing a warm pasta for a winter school day or a cool yogurt for a summer outing, the thermal construction maintains the temperature of the food inside for the duration of a typical school morning.

How do I clean the Trixie thermal lunch bag?

For everyday maintenance,wipe the inside lining with a damp clothand mild soap, then leave open to air dry fully before closing. The water-repellent outer can be spot-cleaned the same way. Avoid machine washing, as this can degrade the thermal lining and the water-repellent coating over time. Never tumble dry. Regular spot-cleaning after each use keeps the bag fresh and extends its lifespan considerably.

satchels

How do I clean the Trixie satchel?

For everyday dirt and light stains, wipe the surface with a damp cloth — the water-repellent coating makes this quick and effective. For a more thorough clean, hand wash gently with mild soap and lukewarm water.

Machine washing is not recommended as it can affect the water-repellent coating and the structured shape of the bag. Always air-dry away from direct heat or sunlight to protect the fabric and the vibrant animal print.

Is the Trixie satchel suitable for kindergarten and preschool?

Yes! The Trixie satchel is specifically designed with kindergarten and preschool in mind. Its compact 6.5-litre capacity holds exactly what young children need for their day: a snack, a small drink, a spare set of clothes, and a few small personal items.

The easy-open closures empower toddlers and preschoolers to access their belongings independently — a small but meaningful step towards self-sufficiency during those first days at school. The adjustable straps and chest clip ensure it stays snugly on small shoulders throughout the day.

What features does the Trixie satchel have?

The Trixie satchel includes a thoughtful set of child-friendly features:

• Spacious main compartment with an internal bottle pocket to keep drinks upright and separate
• Front pocket for quick access to small essentials like snacks or a folded tissue
• Easy-open closures designed so young children can open and close the satchel independently
• Adjustable padded shoulder straps for a comfortable, customised fit
• Chest strap to keep the straps securely in place and prevent slipping
• Short top handle for hanging on a hook or quick hand-carrying
• Interior name tag for easy identification if the bag goes missing

shipping

Are the products always on stock?

We strive to have as many products available as possible at all times. Nevertheless, it may happen that an item is temporarily out of stock. You will then see the 'add to cart' button greyed out on the product page. You won’t be able to add the item to your cart. The date when we expect this item to be back in stock is mentioned below the 'add to cart' button. 

sippy cup

Are Trixie sippy cups and bottles dishwasher safe?

Yes. Both the silicone sippy cups and Tritan™ bottles from Trixie Baby are dishwasher safe. The silicone cups are also microwave, freezer and oven safe. For both materials, it is best to disassemble the cup before washing so hot water reaches all surfaces. Allow all parts to air dry completely before reassembling — trapped moisture is the most common cause of mould in baby cups.

What are sippy cups made of?

Trixie Baby offers sippy cups in two materials: 100% food-grade silicone and Tritan™. The silicone cups are soft, flexible and gentle on sensitive gums, while the Tritan™ cups are crystal-clear, lightweight and exceptionally impact-resistant. Both materials are free from BPA and both comply with relevant European safety standards for infant feeding utensils.

small backpacks

How do I clean a Trixie small backpack?

For everyday marks and light dirt, wipe the surface with a damp cloth — the acrylic coating makes this quick and effective. For a deeper clean, hand wash gently with mild soap and lukewarm water.

Machine washing is not recommended as it can affect the water-repellent coating and the shape of the bag. Always air-dry the backpack away from direct heat or sunlight.

straw cup

From what age can my baby use a straw cup?

Most babies are ready to start practising with a straw cup from around 9 months, once they can sit independently and have started exploring solid foods. Some babies show readiness a little earlier (from 6–7 months) and others take a bit longer, both are perfectly normal. Look for signs like strong head control, good sitting balance, and curiosity about what you're drinking. From around 1 year, a straw cup often becomes the go-to everyday cup for water and milk on the go.

How do I clean a Trixie straw cup properly

Disassemble the cup fully, lid, straw, valve and any silicone pieces — before washing. Most Trixie cups are dishwasher-safe on the top rack; rinse with warm water first and place small parts like straws in a cutlery basket so they don't get lost. For hand-washing, use warm soapy water and a straw brush to clean the inside of the straw thoroughly.

textiles

My product has a defect, what do I do?

We are sorry to hear your Trixie product has a defect! Please send us an email at hello@trixie-baby.com with the following details so our support team can help you further :  

• Order number (or receipt if bought elsewhere) 
• Purchase date 
• Description of the defect 
• Picture/video of the defect 

tummy time

At what age is a Trixie activity playmat suitable?

Trixie's activity playmats are suitable from birth. In the early months they provide a safe, soft and visually stimulating surface for tummy time. As your baby grows and starts to reach, kick and eventually sit up, the playmat continues to be a great space for play and exploration.

Is a tummy time pillow necessary?

A tummy time pillow isn't strictly essential, but it makes a real difference, especially in the early weeks. It props your baby up at a slight angle, making it easier for them to lift their head and reducing frustration. It's a great tool for newborns who are just getting used to the position and need a little extra support to build confidence and strength.

welcome, newborn

Are Trixie's newborn products safe for babies?

Absolutely. Safety is always our top priority. All Trixie products meet strict European safety standards and are made from non-toxic, baby-safe materials. Our textiles are crafted from organic cotton, and our teethers and feeding items are free from harmful substances, so your baby can explore with complete peace of mind.

At what age can babies use Trixie's newborn products?

Most products in this category are suitable from birth. Each product page includes age guidance so you can always find the right fit for your baby's stage. Soft comforters and plush toys are ideal from day one, while rattles and grasping toys tend to become more engaging from around 3 months, as your baby starts reaching and exploring.