Customer Service Team Lead
Ready to lead our team of driven customer service employees to success? Then you could soon be joining our Trixie CROWD! We are looking for a passionate team player who combines customer focus with effective team management.
As a Customer Service Team Lead, you are the driving force behind our customer service. You manage the team and provide excellent service to our customers. You coordinate and coach the team to efficiently solve customer questions and increase customer satisfaction. Together with other departments you work on continuous improvements to take our customer service to the next level.
Your key objectives and responsibilities
- As Customer Service Team Lead you are responsible for coaching, guiding and motivating a dedicated team of 4 customer service employees. You ensure that we provide the best professional service to our customers.
- You are the coordination point between the customer service department and other teams within our company, but also with our external 3PL partner. Collaboration is of great importance to you to ensure that complex customer questions and problems are resolved quickly and efficiently.
- Developing and implementing process improvements is an important part of your role. Through regular audits, you analyze current practices and look for ways to increase the efficiency of our customer service operations.
- You are not afraid to be on the front line yourself and to communicate directly with customers when necessary.
- You organize training sessions for new employees on company policies and procedures for customer interaction.
Your profile
- You have at least a bachelor's degree and 5 years of experience in a customer service position where you already took on a management role.
- You like to take on a coordinating role with a focus on management, but you are still absolutely ready to step in operationally when necessary.
- You are very good at prioritizing and managing for a department and you are able to navigate between a multitude of questions that come your way
- Coaching leadership is your preferred style; you ask the right questions to your team to empower them to solve problems themselves.
- When faced with new problems, you actively look for structural solutions to further streamline processes.
- Excellent knowledge of Dutch, French and English is a given, but any knowledge of German is also a nice bonus.
- Experience with Business Central software is a plus.
We offer
An infinite playground of opportunities!
- Infinite growth: develop your talents through trial and error within a growing organisation.
- Infinite impact: a lot of freedom in your job and room for initiative, to fully contribute to building the Trixie brand.
- Infinite incentives: in addition to a gross salary, you will receive fringe benefits and the opportunity to take additional unpaid leave days.
A warm, creative environment where you can truly be yourself, with energetic colleagues who enjoy having lunch and a laugh together.
A spot in our cozy office located near De Pinte train station (but home office is also possible).
Has your interest been aroused?
Then certainly send your resume and cover letter to jobs@trixie-baby.com.